Tool of the Month
Tools That Work: 10 Small Talk Starters
Open-ended questions get people thinking AND sharing their ideas comfortably. Here’s a short list of meaningful inquiries:

  • What made you mad today?
  • What got you excited?
  • What took too much time to do?
  • What caused complaints?
  • What was misunderstood?
  • What cost too much?
  • What was wasted?
  • What was too complicated?
  • What was just plain stupid?
  • What can we do better?

L.M. Dulye & Co. offers no-nonsense strategies and tools to help you achieve a Spectator-Free Workplace™. For more information visit our Website at www.lmdulye.com